Terms of Service
Effective: July 8, 2026
1. Acceptance of Terms
By accessing or using bookres ("the Service"), operated by bookres ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
2. Description of Services
bookres provides a reservation management platform for restaurants, bars, and event venues. The Service allows venue operators to create booking pages, manage floor plans and availability, take guest reservations, send confirmations and reminders, and integrate with POS and calendar systems.
3. User Accounts
To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration and keep your account information up to date.
You must be at least 18 years of age to create an account and use the Service.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on the rights of others, including intellectual property rights
- Send unsolicited communications, spam, or promotional materials
- Impersonate any person or entity
- Interfere with or disrupt the integrity or performance of the Service
- Attempt to gain unauthorized access to the Service or its related systems
- Use the Service for any illegal, harmful, or abusive purpose
5. Intellectual Property
The Service and its original content, features, and functionality are owned by bookres and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain ownership of any content you submit through the Service (reservation data, guest records, menu information, floor plan configurations), but grant us a license to use, display, and distribute such content as necessary to provide the Service.
6. Service Availability — No Uptime Guarantee
The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. There is no service-level agreement (SLA), no uptime commitment, and no guarantee that any specific feature will function during any specific time window, including during a venue's hours of operation or peak service.
You acknowledge that the Service depends on third-party infrastructure (cloud hosting, payment processors, email and SMS providers, calendar APIs) and that outages of those providers are outside our control and are not breaches of these Terms. Scheduled maintenance, emergency maintenance, and force-majeure events (including but not limited to internet outages, denial-of-service attacks, natural disasters, and acts of government) are likewise not breaches.
You are responsible for maintaining offline contingency procedures for your venue's operation in the event that the Service becomes temporarily unavailable, including but not limited to maintaining paper or local-device copies of upcoming reservations during shifts of service.
7. Disclaimer of Warranties
To the maximum extent permitted by applicable law, we disclaim all warranties, express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and that the Service will meet your requirements or will be secure, uninterrupted, timely, or error-free. No information or advice obtained by you from us or through the Service creates any warranty not expressly stated in these Terms.
8. Limitation of Liability — Cap
To the maximum extent permitted by applicable law, in no event shall bookres, its affiliates, officers, employees, agents, or licensors be liable for:
- Any indirect, incidental, special, consequential, exemplary, or punitive damages
- Lost profits, lost revenues, lost reservations, lost bookings, lost goodwill, or loss of business opportunity
- Damages arising from Service downtime, data loss, unauthorized access to your account, or third-party-service failures
- Damages arising from a guest's interaction with your venue, including but not limited to no-shows, cancellations, complaints, foodborne illness, injuries on premises, or failure to deliver any reservation, experience, event, or ticketed product
Our total aggregate liability to you arising out of or relating to the Service, under any theory of liability, shall not exceed the lesser of (a) the total fees actually paid by you to bookres for the Service in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00). This cap applies even if any limited remedy fails of its essential purpose. The existence of more than one claim does not enlarge this cap.
9. Subscription and Billing
Certain features of the Service require a paid subscription. By subscribing, you agree to pay the applicable fees. Subscriptions automatically renew on a monthly basis unless cancelled before the end of the current billing period. You may cancel at any time through your account billing page; cancellation takes effect at the end of the then-current billing period. Fees already paid are non-refundable except where required by law.
10. Venue Responsibilities and Merchant-of-Record
As a venue using bookres, you are the operator of your business and are solely responsible for:
- Honoring confirmed reservations or notifying guests promptly of changes
- Responding to guest inquiries, complaints, and disputes about bookings
- Maintaining accurate availability, hours, menu, and venue information
- Complying with all applicable consumer-protection, food-safety, alcohol-service, accessibility, and licensing laws
- Handling guest personal data in accordance with applicable privacy laws
- Setting and honoring your own cancellation, refund, and deposit policies
- Delivering any experience, event, ticketed product, or meal sold through the Service
Payments and Merchant of Record. When the Service facilitates a payment from a guest to your venue (including ticket sales, prepaid reservations, and deposits), that payment is processed by Stripe directly into your Stripe Connect account. You are the merchant of record for that transaction. bookres is not a party to the contract between you and the guest, does not hold funds, and is not responsible for refunds, chargebacks, fraud, disputes, or non-delivery. bookres charges a separate application fee for use of the platform, which is independent of the underlying payment.
Recovery of Amounts You Owe (Account Debits). From time to time you may owe bookres amounts that bookres advanced or incurred on your behalf. These are limited to: (a) card-network dispute (chargeback) fees that the network charges when a guest disputes one of your transactions, and (b) the instant-payout fee markup for any expedited "get paid now" payout you request. You authorize bookres to recover these amounts by debiting your connected Stripe account balance for the amount you owe. Each debit is itemized — it identifies the specific dispute fee(s) and/or instant-payout markup it covers — and appears in your Stripe activity. bookres will only ever debit amounts you have actually and verifiably incurred; it will never debit a guess or estimate, and it will only debit an amount up to your available balance (a debit will not overdraw your account). If your balance is insufficient, the amount remains owing and bookres may recover it from a later balance. You will receive notice of each debit, and you can see the underlying dispute fees and payout markup in your bookres billing statements. This clause replaces bookres's prior practice of recovering these amounts by adding them to the platform application fee on your future charges; bookres no longer inflates the application fee to recover owed amounts. You may withdraw this authorization by contacting help@bookres.ai, in which case bookres may instead invoice you for, or otherwise collect, amounts you owe, and may pause features that expose bookres to un-recoverable dispute or payout costs.
11. Indemnification
You agree to indemnify, defend, and hold harmless bookres and its affiliates, officers, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party (including any guest); (d) any reservation, experience, ticketed event, or product you offer through the Service, including any claim related to non-delivery, refund, foodborne illness, injury, or guest dispute; and (e) any content you submit through the Service.
12. Third-Party Integrations
The Service integrates with third-party services including but not limited to Stripe, Google Calendar, Square POS, Amazon Web Services, and email/SMS providers. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, security, or performance of third-party services, and a failure of any third-party service is not a breach of these Terms.
13. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately. You may also delete your account at any time through your account settings. We will retain reservation data for a reasonable period after termination to comply with legal obligations. Termination does not release you from any payment obligations accrued prior to termination, and Sections 7, 8, 10, 11, and 14 survive termination.
14. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in McHenry County, Illinois, and you consent to personal jurisdiction in those courts. Any claim must be brought within one (1) year after the cause of action arises, or it is permanently barred.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Service and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
16. Text Messaging and Calls
When you opt in to SMS on a booking page, your number may be used to send you text messages and call you — through the use of an auto-dialer, and/or an artificial or prerecorded voice or text — to service your reservations at venues you book through bookres, including to confirm and manage them. bookres is the sender of record for these messages and calls: bookres operates the messaging program, holds the registered 10DLC brand and campaign, and identifies itself as the sender (for example, "bookres: … at [Venue Name]").
The program is two-way customer care: you may reply to a message or text a question about your reservation, and bookres will respond. These customer-care replies are sent by bookres and may be generated automatically by an AI-assisted system operated by bookres. The conversation is limited to your reservation and venue information; bookres does not send marketing or promotional text messages, and the AI-assisted replies are never promotional.
Message and data rates may apply. Message frequency varies. You may opt out of texts at any time by replying STOP; reply HELP for help. Consent to receive these messages or calls is not a condition of making a reservation or any purchase — guests who do not opt in still receive email notifications. The full program details, opt-in workflow, and contacts are in the SMS Messaging Policy, and SMS data handling is described in the Privacy Policy §5.
17. Contact Us
If you have questions about these Terms, please contact us at:
bookres
Email: legal@bookres.ai