Guest Information

Notes for compliance reviewers

• bookres owns the surface. The header at the top of the booking card above — bookres.ai on the left and Reservations, powered by bookres on the right, shown above the venue name — is part of the production booking widget every guest sees on every venue's bookres-powered booking page; the venue name appears beneath it as booking context. The platform, bookres, presents and operates this opt-in surface and is the sender of every message it collects consent for.
• Express written consent. The SMS consent checkbox is unchecked by default. Submitting the reservation without checking it succeeds — the guest still gets email confirmations, no SMS is sent, and consent is never a condition of booking.
• Disclosure is always visible. The full program terms line rendered directly beneath the checkbox is never collapsed, hidden, or shown only on hover. Every guest sees the full program disclosure (program operator, message type, frequency, "Msg & data rates may apply", STOP/HELP keywords, link to the SMS Terms & Privacy Policy, and "consent is not required") adjacent to the checkbox.
• Verbatim consent text. The checkbox label reads: "Yes — text and call me about my reservations." The full program terms are shown directly beneath the checkbox: "Automated texts and calls (auto-dialer, artificial, or prerecorded voice) from bookres, servicing reservations at any venue you book through bookres — such as [Venue Name] — including replies to questions you text us. Msg & data rates may apply. Frequency varies. Reply STOP to opt out, HELP for help. SMS Terms & Privacy Policy. Consent isn't required to book."
• bookres is the message sender — including two-way customer care. Every text and call in this program is sent by bookres (E3 Artisan, Inc., DBA bookres.ai), the platform the venue uses, as the registered 10DLC brand and message sender of record. The program is two-way: a guest may reply to or text questions about their reservation, and bookres answers them — replies are authored and sent by bookres's automated (AI) assistant, written in bookres's own voice, which refers to the venue in the third person (for example, "your reservation at [Venue Name]") and never speaks as the venue; venue staff do not compose or send them. All such customer-care replies are reservation/venue-related only; bookres never sends marketing or promotional messages by SMS.
• Separate marketing consent. The (optional) marketing-email checkbox is a distinct control with separate copy. It is independent of the SMS consent. There is no bundled "I agree to all terms" pattern.
• Opt-in confirmation message. When the SMS consent box is checked and the reservation is submitted, bookres sends a one-time opt-in confirmation SMS acknowledging the consent and including opt-out instructions. See /sms-policy §5.
• Program operator (brand). E3 Artisan, Inc., DBA bookres.ai. bookres holds the registered 10DLC brand and campaign with TCR, maintains opt-in/opt-out records, and handles all carrier-required keyword responses (STOP, HELP, START).
• Production code reference. The opt-in surface above is rendered in production from frontend/src/components/booking/GuestInfoForm.tsx on every venue's booking page (e.g., bookres.ai/v/eo). The HTML on this page is a styled mirror of that component.
• Full policy. See bookres.ai/sms-policy for the complete SMS Messaging Policy, including sample messages, opt-out keywords, supported carriers, retention, and contact information.
• Privacy. See bookres.ai/privacy §5 and §6 for the SMS data-handling disclosure and the carve-out from all data-sharing categories: "No mobile information will be shared with third parties or affiliates for marketing or promotional purposes."